S&S Coco Trading ("we", "us", "our"), business registration number 003108891-H, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit sscocotrading.com.my or contact us, in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Who We Are
S&S Coco Trading is a supplier of cocopeat and coconut by-products based in Perlis and Kuala Lumpur, Malaysia. For any privacy matter, contact us at sscocotrading@gmail.com or +60 11-5900 0013.
2. Information We Collect
- Information you give us — When you submit our contact form or message us (including via WhatsApp), we collect your name, email address, phone number, and the contents of your message or enquiry.
- Information collected automatically — When you browse the website, we and our analytics providers may collect your IP address, browser and device type, pages visited, and referring source, using cookies and similar technologies (see Section 5).
3. How We Use Your Information
- To respond to your enquiries and provide quotations, samples, and order information;
- To process and fulfil orders and communicate about them;
- To improve our website and understand how it is used;
- To measure the performance of our marketing and advertising;
- To comply with legal and regulatory obligations.
4. Legal Basis
Under the PDPA, we process your personal data with your consent and where necessary to respond to your request or perform a transaction with you. For visitors in the EU/EEA, our legal bases under the GDPR are your consent (for analytics and advertising cookies), the performance of a contract or pre-contract steps (for enquiries and orders), and our legitimate interests (in operating and improving our business).
5. Cookies and Analytics
We use cookies and similar technologies for two purposes:
- Essential — required for the website to function; these do not require consent.
- Analytics and advertising — Google Analytics 4 and Google Ads, which help us understand traffic and measure advertising. These are disabled by default and are only activated after you accept them via our cookie banner (Google Consent Mode). You can change your choice at any time using the "Cookie Settings" link in the footer.
6. Sharing and Disclosure
We do not sell your personal data. We share it only with service providers who help us operate, and only as needed:
- Formspree (United States) — processes contact-form submissions and delivers them to us by email.
- Google (Google Analytics, Google Ads) — website analytics and advertising measurement, subject to your consent.
- WhatsApp / Meta — if you choose to contact us via WhatsApp, your message is handled under WhatsApp's own privacy terms.
We may also disclose information where required by law or to protect our rights.
7. International Transfers
Some of our service providers (such as Formspree and Google) are located outside Malaysia, including in the United States. Where your data is transferred abroad, we take reasonable steps to ensure it is treated securely and in accordance with this policy and applicable law.
8. Data Retention
We keep enquiry and order information for as long as necessary to serve you and to meet our legal and business obligations, typically up to three (3) years after our last interaction, unless a longer period is required by law. Analytics data is retained according to Google's settings.
9. Your Rights
Under the PDPA you may request access to, and correction of, your personal data, and you may withdraw your consent. If you are in the EU/EEA, you additionally have the rights to erasure, restriction, portability, and to object to processing. To exercise any right, email us at sscocotrading@gmail.com. We will respond within the timeframe required by applicable law.
10. Security
We take reasonable technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure.
11. Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Please review it periodically.
13. Contact Us
For questions about this policy or your personal data, contact S&S Coco Trading at sscocotrading@gmail.com, +60 11-5900 0013, or our offices in Perlis and Kuala Lumpur, Malaysia.